Frequently Asked Questions

Thank you for your interest in Nestsquare. Our customer support staffs are always ready to answer your questions and attend to your help needs. Feel free to send us a support email to help@nestsquare.com or WhatsApp us on +234 90 6000 6378; we are on Skype too (ID: Nestsquare). We also have a dedicated help page (help.nestsquare.com) where you can find articles that likely answer your questions.

Below are top FAQS that you may find helpful:


How do I book?

Select and click on the kind of accommodation you need (hotels or apartments. Enter the name of the hotel or the region in which you’d like to stay, in the search field on the website, and click on Search.

How do I pay?

When booking a hotel, you can choose to pay online or pay at the hotel when you are about to check-in. When booking an apartment, you pay online.

How do I cancel my booking?

If you have an account: Simply log in to your account on nestsquare.com. Go to sign in (on the top right hand corner of the home page), then click My Bookings and follow directions.

If you don’t have an account: Go to “Manage my bookings” (on the top right hand corner of the page). Enter your booking number and last name and click on Go. Select the booking you would like to cancel. Fill in the required fields and click on “Cancel the booking”.

You can also simply call our customer service and one of our representatives will be happy to help you out. Remember that hotels have specific cancellation policies which are described in the hotel page. Make sure to view these policies when making a booking.

Can I make a booking without using a credit card?

Most hotels offer the “Pay at hotel” option. Wherever you see this option, you can make the reservation on nestsquare.com and pay only when you check-in at the hotel, where you can pay by cash or card. You can see what form of payment the hotel accepts in “Payment”, under the “Conditions” section on the hotel details page.

How do I confirm my booking?

In the case of “Pay later” you will receive an e-mail with a link. You need to click on the link to confirm your booking. You may also receive a call from our customer service to confirm your booking.

In “Pay now”, as soon as you have paid online, you will receive an e-mail with the details of your booking.


HOTELS and HOSTS

How Nestsquare Works:

  • You sign up
  • We double-check your details
  • You get access to your property dashboard where you can add your hotel(s)
  • You can update your calendar, prices and everything else
  • When you're ready, set your property live!

After you’ve registered your property, we'll review your information to make sure we have everything we need. Then you’ll receive an email with login details for your Extranet. This is where you’ll go to update your availability and prices. After that, you’ll receive instructions on how to set your property live on Booking.com!

Note: If you signed up but haven’t heard from us yet, don’t worry — we’re still reviewing your information and will be in touch soon

What kinds of photos should I upload?

When you sign up, we ask you to upload photos of your space. This is because we know our guests love browsing through photos when looking for a place to stay. We recommend that you upload photos that showcase both the inside and the outside of your property. They don’t need to be professional photos – photos with a smartphone will still give your guests a good impression of the space.

When will my property go online?

Once you’re all signed up and we’ve reviewed your information, we’ll send you an email with next steps for getting your property live on nestsquare.com.

Do I have to confirm all of my bookings?

Yes. You need to confirm each booking made to your hotel or apartment. When a customer books a stay at your property, it is only confirmed after you've responded to the email or SMS Nestsquar sends you about the booking. This helps us prevent the embarrasing situation over-booking or unavailability of rooms at your hotel for the guests.

What happens if a guest cancels?

Two things may happen when a guest cancels a reservation. If a guest cancels and your property has a free cancellation policy, the guest pays nothing and you don’t pay commission. If a guest cancels and your property doesn’t have a free cancellation policy, the guest pays a fee, and you pay commission on the amount that the guest pays you.

How do guests pay for their bookings?

Guests will pay you for their bookings when they arrive at your property and they can also pay online through our website.

What happens if a guest doesn't show up (a no-show)?

No-show? No problem. You never have to pay commission for guests who don't show up.